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Return Policy

REPLACEMENT OF PRODUCTS

• Changes and returns are made only after telephone consultation.

• Exchanges and returns of products are made only by General Post.

• Within Greece, the change cost is €5.

• Changes are made to products with their tag, in their original packaging and after telephone consultation.

• Changes are made within 14 days from the day the receipt states. Within this period we must have received the returned product.

• The change must be accompanied by a copy of the Retail Sales Receipt.


To reserve/reserve the product with which you wish to exchange, you will need to place a new order following the same procedure as a normal cash on delivery order, just to deduct the amount/balance resulting from your returned items, you must in the field "Order Comments" note the word "Change". The final credit amount will not be automatically shown when you place your order, but will be deducted from our account after your return has been processed.

**Returns from Cyprus are charged to the customer.

*** Changes from Cyprus are not made, only refunds.


WITHDRAWAL


Changes and returns are only made by phone.

Within 14 days from the date indicated on the receipt, you have the right to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). Within this period we must have received the returned product. The right of withdrawal is exercised when you want to return the product you bought from our online store, and get your money back. The cost of the refund is €5 for Greece, which is deducted from the amount that will be refunded to you. The refund to your account will be made within 14 days. In case the payment has been made by credit or debit card, the amount will be refunded to your card.


Withdrawal Procedure: To exercise the right of withdrawal, you must send us the completed application form HERE, together with the products you want to return and the proof of purchase, within 14 days from the date indicated on the receipt. You bear the cost of returning the products. You send the returned product to our address, at our expense, and the return cost of €5 is deducted from the amount returned to you. In addition, refunds are made only for the value of the products (not including any shipping or cash on delivery costs you may have paid).


However, it is clarified that in order to get your money back in the case of withdrawal, the product must be in excellent condition received without damage and complete, in its original packaging and accompanied by all relevant documents. skaba.gr DOES NOT receive products that are returned upon your withdrawal and that have dirt, wear, abrasions, creases and generally give us the impression that they have been used beyond what is necessary to determine their suitability. Also, the returned product must be accompanied by all the necessary documents you received upon receipt, otherwise skaba.gr will not receive them as long as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms herein.

The address to which the products to be returned to the e-shop must be sent is:

Polyxeni Skaba

2 Agios Ioannou & Aiolou, Agia Paraskevi, PC: 153 42

For any information or clarification, you can contact at 2106394021 – 2106008985 or send email to:
skabapolyxeni@gmail.com