REPLACEMENT OF PRODUCTS
• Changes and returns are made only after telephone consultation.
• Exchanges and returns of products are made only by General Post.
• Within Greece, the change cost is €5.
• Changes are made to products with their tag, in their original packaging and after telephone consultation.
• Changes are made within 14 days from the day the receipt states. Within this period we must have received the returned product.
• The change must be accompanied by a copy of the Retail Sales Receipt.
To reserve/reserve the product with which you wish to exchange, you will need
to place a new order following the same procedure as a normal cash on delivery
order, just to deduct the amount/balance resulting from your returned items,
you must in the field "Order Comments" note the word
"Change". The final credit amount will not be automatically shown
when you place your order, but will be deducted from our account after your
return has been processed.
**Returns from Cyprus are charged to the customer.
*** Changes from Cyprus are not made, only refunds.
WITHDRAWAL
Changes and returns are only made by
phone.
Within 14 days from the date indicated on the receipt, you have the right to
withdraw from the purchase you may have made through our online store, without
stating the reasons or providing us with any explanation (unnecessary
withdrawal). Within this period we must have received the returned product. The
right of withdrawal is exercised when you want to return the product you bought
from our online store, and get your money back. The cost of the refund is €5
for Greece, which is deducted from the amount that will be refunded to you. The
refund to your account will be made within 14 days. In case the payment has
been made by credit or debit card, the amount will be refunded to your card.
Withdrawal Procedure: To exercise the right of withdrawal, you must send
us the completed application form HERE,
together with the products you want to return and the proof of purchase, within
14 days from the date indicated on the receipt. You bear the cost of returning
the products. You send the returned product to our address, at our expense, and
the return cost of €5 is deducted from the amount returned to you. In addition,
refunds are made only for the value of the products (not including any shipping
or cash on delivery costs you may have paid).
However, it is clarified that in order to get your money back in the case of
withdrawal, the product must be in excellent condition received without damage
and complete, in its original packaging and accompanied by all relevant
documents. skaba.gr DOES NOT receive products that are returned upon your
withdrawal and that have dirt, wear, abrasions, creases and generally give us
the impression that they have been used beyond what is necessary to determine
their suitability. Also, the returned product must be accompanied by all the
necessary documents you received upon receipt, otherwise skaba.gr will not
receive them as long as you agree that the right of withdrawal has not been
legally exercised and in accordance with the terms herein.
The address to which the products to be returned to the e-shop must be sent is:
Polyxeni Skaba
2 Agios Ioannou & Aiolou, Agia Paraskevi, PC: 153 42
For any information or clarification, you can contact at 2106394021 –
2106008985 or send email to: skabapolyxeni@gmail.com